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Jyväskylän kaupunki » International » Living » Health care » Health care services

Healthcare services

Jyväskylä has comprehensive and good-quality public healthcare. In Finland, the municipality of residence is responsible for providing healthcare services in the municipality area. Every resident of the municipality is entitled to obtain healthcare services provided by the municipal health cen-tres. The public healthcare services are divided into basic healthcare and specialised healthcare.

Basic health care (municipal health centre, maternity clinics, school and student health care, men-tal health clinics, care for alcohol and drug abusers, oral health care, nutrition counseling, commu-nity health care, environmental health and health center hospital) are organized together in three municipalities’ area for 140 000 people by the Health Centre of Jyväskylä Cooperation Area (JYTE).

Specialist health care services are organized by Central Finland Health Care District which is owned by 23 municipalities located in the Central Finland region.

Booking appointment with a nurse

You book an appointment with a nurse or a physician either by telephone or by visiting the ap-pointment booking location of the healthcare centre. Jyväskylä healthcare stations have general physicians as well as some specialist physicians. At the healthcare centre, the customer is for-warded to see a nurse, unless the customer’s condition necessarily requires an appointment with a physician.

The nurses guide and support self-treatment by the patients and take required treatment measures. The nurses advise the patients in the treatment of long-term illnesses and provide gen-eral lifestyle counselling for varying health condition situations. In Jyväskylä, nurses are responsi-ble for the treatment of mild cases of infectious diseases.

When necessary, the physician at the healthcare centre may issue a referral to a specialist physi-cian in the Central Hospital. In serious cases that immediately require treatment, the patient is hospitalised also without a referral. You must always book an appointment to see a physician, un-less it is an emergency.

Those suffering from diabetes and others with long-term illnesses may receive some treatment supplies from the health centres.

Your health centre

For Jyväskylä residents, healthcare services are provided as a local service. When you need help in the daytime on a weekday, you go to the health centre of your residential area. There are 11 health centres in Jyväskylä: Hankasalmi, Huhtasuo, Keskusta, Korpilahti, Kuokkala, Kyllö, Palokka, Säynätsalo, Tikkakoski, Uurainen and Vaajakoski.

Find health centre, doctor or nurse of your residential area according to your address in Jyväskylä here.

Find the contact information of the health centres here.

In the evening, at night and on weekends, you can obtain help at the Emergency Policlinic of the Central Finland Central Hospital, 24 hours/day, phone +358 100 84 884
Central Finland Central Hospital

First aid: http://www.jyvaskyla.fi/lang/emergency

The freedom-of-choice experiment in Jyväskylä

The freedom-of-choice experiment being carried out in the operating areas of the Huhtasuo, City Centre and Kuokkala health centres means that the residents living in these areas may choose whether they wish to use the healthcare services provided by their own health centre or those of a private service provider.

The range of services available to you if you select a private service provider includes out-patient medical services offered by a doctor and nurse and the X-ray and laboratory services required for treatment. Additionally, you will have access to advice on social services.

Advice on social services is intended to help you in case you have problems with your economy, housing or employment. While the social services advisers do not make any decisions on support, they will refer you to the services you may need.

The transfer to the new service provider takes effect in 7 days once the choice is made.

Each choice is effective for six months at a time. After that you may continue to use the services of the selected service provider without a special notice. If you want to switch service providers or return to the municipal service provider, you must file a new notice of your choice.

Making the choice

Residents living in the operating areas of the Huhtasuo, City Centre and Kuokkala health centres may make the choice by accessing this website www.palse.fi/jyvaskyla. To log in to the service, use your online bank user credentials or mobile certificate.

You can also make the choice by calling or visiting the health centre or your new service provider.

The fees charged by the city health centres and private service providers for the services are identical. The in-voice will be sent by Jyväskylä City. The freedom-of-choice experiment does not include senior citizens who live in sheltered housing or rely on home care services.

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